Drury Hotels is recognized as a J.D. Power 2014 Customer Champion

Drury Hotels is one of only 50 companies to receive this distinction in the U.S.

(St. Louis, MO) – March 4, 2014 – Drury Hotels has been recognized as a 2014 Customer Champion-one of 50 companies to have earned this distinction this year.

To qualify for inclusion on this elite list, companies must excel, not only within their own industry, but also among the 9 industries included in the Customer Champions analysis by J.D. Power. To determine the J.D. Power 2014 Customer Champions, J.D. Power examined five factors, including: People, Presentation, Process, Product, and Price.

For the 2014 Customer Champions, J.D. Power evaluated more than 600 brands. The 2014 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research in 2013. This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across 9 industries measured.

“We are honored to be included in this prestigious group of companies,” said Chuck Drury, President and CEO of Drury Hotels. “And we are very grateful for the recognition. Drury is one of the few hotel systems that is 100% family owned and operated. We are all on the same team when it comes to providing a consistent level of quality, service and value for every guest.”
Drury guests can stay at over 130 hotels in 21 states from Arizona to the Carolinas and from Texas to Michigan. The Drury value package includes free hot breakfast, free hot evening food and cold beverages at the 5:30 Kickback®, free wireless Internet, free long distance and locals calls, and free popcorn and soda in the lobby. These inclusive amenities support the brand’s tagline, The Extras Aren’t Extra!®.

Headquartered in St. Louis, Missouri, Drury Hotels Company is family owned and operated. Brands include Drury Inn & Suites, Drury Inn, Drury Plaza hotel, Drury Suites, Pear Tree Inn by Drury, as well as other hotels in the mid-price hotel segment. Friendly team members, clean rooms, and a great value have all helped Drury earn recognition from J.D. Power 8 years in a row for “Highest in Guest Satisfaction Among Mid-Scale Hotel Chains.”

SOURCE: Drury Hotels